SBI Launches Mobile Handheld Device for Enhanced Customer Banking Services

SBI Launches Mobile Handheld Device for Enhanced Customer Banking Services

In a move aimed at bolstering financial inclusion, the State Bank of India (SBI) has introduced mobile handheld devices for customer banking. This initiative brings essential banking services right to the doorsteps of customers, offering convenience and accessibility.

Five Core Banking Services Offered Initially:

  1. Cash Withdrawal
  2. Deposits
  3. Fund Transfers
  4. Balance Inquiry
  5. Mini Statements

These services cover a substantial portion of the transactions conducted at SBI’s Customer Service Point (CSP) outlets.

Expanding Services for Comprehensive Inclusion:

SBI’s vision goes beyond the initial offerings. The bank plans to include additional services like enrolling customers in social security schemes, facilitating account openings, remittances, and card-based services through this mobile handheld device.

Empowering Accessibility for All:

This innovative move empowers customer service point agents to reach customers at their convenience, benefiting those facing health issues, senior citizens, and differently-abled individuals. The Mobile Handheld Device is set to revolutionize the accessibility of banking services, bringing kiosk banking directly to customers’ doorsteps.

SBI Chairman, Dinesh Khara, highlighted that this initiative aligns with the bank’s commitment to extending essential banking services to the masses and enhancing accessibility and convenience.

By launching this service, SBI not only improves customer convenience but also takes a significant step toward financial inclusion. This development is expected to make banking services more accessible to a wider spectrum of the population.

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